At Health One, we believe that excellence is only achieved when caring and knowledgeable long-term care professionals are supported by the most advanced technology. One without the other – professionals without the technology, or technology without the professionals – will not suffice.
For that reason, Health One clinical experts designed a unique system of people, processes and software to:
- Capture all cost-saving opportunities for the patient and the facility prior to dispensing
Ensure absolute accuracy in dispensing medications
- Provide world-class support to Health One customers
To meet these objectives, Health One pharmacies each use the same dispensing technology, a unique feature which enables us to implement best-practices throughout our network. Our technology is “second-generation” rather than “first-generation” typically used by other providers. Therefore, we have an unmatched ability to manage dispensing rules: e.g., any inconsistencies, unconfirmed or rejected claims, duplicate orders, contraindications or drug interactions automatically trigger alerts and system holds.Further, our innovative use of customer service technology gives Health One customers easy and real-time access to our clinical knowledgebase, drug information, facility-specific billing information and order status. It also ensures that any issue you report is handled quickly and appropriately.
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